Thank you for choosing carpartengine.com. We’re committed to delivering top-quality auto parts quickly and reliably. Below you’ll find everything you need to know about our shipping process, options, fees, and what to do if there’s ever an issue with your delivery.
1. Order Processing
All orders are processed within **1–2 business days** after being placed. During this time, we confirm stock availability, perform quality checks, and prepare your order for shipping. Please note that processing may take a little longer during holidays or high-demand periods.
2. Shipping Options
We provide multiple delivery methods at checkout so you can choose what works best for you:
- Standard Shipping: Typically 3–7 business days within the continental U.S. Delivery may take longer in remote areas or territories.
- Expedited Shipping: For faster delivery (about 1–3 business days). Extra charges apply and availability depends on the item and destination.
- International Shipping: We ship to select countries worldwide. Shipping times vary based on the destination and customs clearance. Buyers are responsible for any applicable import duties, taxes, or local fees.
3. Order Tracking
Once your order leaves our warehouse, you’ll receive an email with a **tracking number**. Tracking updates usually activate within 24–48 hours so you can monitor your package’s journey.
4. Shipping Costs
Shipping charges are calculated based on weight, size, delivery location, and shipping method. The exact fee will be shown before you complete your purchase. Occasionally, we run **free shipping promotions** on certain items or order values.
5. Shipping Restrictions
Some items—such as oversized products or hazardous materials—may have shipping limitations. If your order includes restricted products, we’ll contact you with alternative options or cancel that portion of your order if necessary.
6. Address Accuracy
Please make sure your shipping address is entered correctly at checkout. We cannot be held responsible for delays or failed deliveries caused by incorrect addresses. If you notice an error after placing your order, reach out to our support team immediately.
7. Combining Orders
If you place multiple orders close together, and they haven’t shipped yet, we may combine them into a single package. This often speeds up delivery and helps reduce costs.
8. Delivery & Inspection
When your order arrives, please inspect the package right away for any visible damage. If there are issues, notify the delivery carrier and contact our customer support team as soon as possible. Accepting the package means the order was received in good condition.